Privacy Policy

BONGDUDE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). BONGDUDE is hosted on and powered by the Shop2Host platform.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the processing of your personal information.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.

📌 Personal Information We Collect or Process

We may collect or process the following categories of personal information depending on how you interact with our website:

1. Contact details: Name, shipping/billing address, phone number, and email address.
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3. Financial information: Payment transaction confirmations and tokenized details processed securely through our payment gateways.
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5. Account information: Username, encrypted password, and order preferences.
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7. Transaction information: Items viewed, added to cart, wishlist items, completed purchases, or returned orders.
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9. Communications: Information provided in customer support inquiries, WhatsApp chats, or emails.
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11. Device information: Browser type, IP address, device type, and unique network identifiers.
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13. Usage information: How and when you navigate and interact with our online store.
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📌 Personal Information Sources

1. Directly from you: When you create an account, make a purchase, or contact customer support.
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3. Automatically: Via cookies, local browser storage, and server logs.
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5. Service Providers: Platform software (Shop2Host), payment gateways (e.g., Razorpay), and logistics/courier partners (e.g., Shiprocket) engaged to process orders.
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📌 How We Use Your Personal Information

1. Service Delivery & Order Fulfillment: Processing orders, managing payments, arranging courier shipping, handling returns, and personalizing your shopping experience.
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3. Marketing & Advertising: Sending promotional update campaigns, specialized offers, and online advertisements (you may unsubscribe at any time).
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5. Security & Fraud Prevention: Verifying customer transactions, account authentication, and protecting against fraudulent activities.
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7. Customer Support: Resolving inquiries, order updates, and delivery notifications.
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9. Legal Compliance: Fulfilling statutory requirements, tax obligations, and responding to lawful requests.
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📌 How We Disclose Personal Information

We share personal data only as necessary with trusted partners who help us deliver our Services:

1. Shop2Host: Our core database and website hosting provider.
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3. Payment Gateways: Secure PCI-DSS compliant payment processing partners (e.g., Razorpay, UPI providers).
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5. Logistics & Delivery Partners: Courier aggregators and delivery services (e.g., Shiprocket) strictly for delivering your orders.
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7. Legal Authorities: When required by applicable law, regulation, or legal process.
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📌 Third-Party Links & Services

Our website may contain links to third-party services (such as external payment gateways or social media platforms). We are not responsible for the privacy practices or content of third-party websites. Please review their individual policies prior to submitting data.

📌 Children's Data

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from minors.

📌 Security & Retention

We implement administrative and technical safeguards through Shop2Host and our payment infrastructure to protect your personal information. However, no data transmission over the internet is 100% secure. We retain your personal data for as long as necessary to maintain your account, fulfill orders, or comply with legal obligations.

📌 Your Rights & Choices

Depending on your location and applicable privacy laws, you may have the following rights:

1. Access / Know: Request details regarding the personal information we hold about you.
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3. Correction: Request updates or corrections to inaccurate personal data.
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5. Deletion: Request that we delete your account and associated personal information.
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7. Opt-Out: Unsubscribe from promotional marketing messages at any time using the link provided in emails or by contacting support.
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To exercise any of these rights, please contact us directly using the details below.

📌 Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted directly to this page with an updated "Last Updated" date.

📞 Contact Us

For any privacy-related questions, data requests, or support, please contact us at:

1. Email: support@bongdude.in
2. WhatsApp (Chat Only): +91-8910710840