Refund & Return Policy
🔄 Return, Replacement & Refund Policy
Last Updated: September 15, 2026
At BongDude, all our products are custom-printed and made to order specifically for each customer after an order is placed. Because each item is produced on demand, we do not accept returns or exchanges for change of mind, incorrect customer size selection, color preference, or general dislike of the product.
However, if you receive a product that is damaged, defective, or incorrect due to an error on our part, you are eligible for a 100% free replacement or a full refund.
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1. Return & Refund Window
- Customers must contact BongDude within 7 calendar days of delivery to report a damaged, defective, or incorrect product.
- Requests submitted after 7 calendar days from delivery will not be eligible for a replacement or refund.
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2. Eligible Issues for Free Replacement or Full Refund
A replacement or full refund is provided if:
- Damaged in Transit: The product arrives torn, damaged, or severely impacted during transit.
- Manufacturing / Print Defect: The product has a noticeable printing misalignment, print peeling, severe color bleeding, or fabric/stitching flaws.
- Incorrect Product Sent: The delivered item differs in size, design, color, or style from what was confirmed on your invoice.
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3. Return Shipping & Fees
- Restocking Fee: ₹0 (BongDude never charges restocking or handling fees).
- Return Shipping Cost: ₹0 (100% Free). For approved damaged, defective, or incorrect items, you do not have to pay return shipping fees. If a physical return is required, we will arrange a reverse courier pickup where serviceable or provide return shipping instructions.
- Please do not ship any items back without prior written authorization from BongDude support.
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4. How to Request a Replacement or Refund
1. Contact us within 7 calendar days of delivery.
2. Email support@bongdude.in or message us via WhatsApp at +91 8910710840.
3. Provide your Order Number.
4. Attach clear photographs or a short video showing the defect, transit damage, or incorrect product, along with a clear photo of the outer courier label.
5. Our support team will review and verify your claim within 24 to 48 hours.
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5. Resolution Options
Once your claim is approved, you may choose:
- A Free Replacement: Dispatched to your delivery address at no extra charge (product and shipping 100% free); or
- A Full Refund: Issued according to your original method of payment.
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6. Non-Returnable Scenarios
Returns, exchanges, and refunds cannot be accepted for:
- Incorrect size selected during checkout (please consult our sizing chart prior to ordering).
- Change of mind or personal design/color preference.
- Minor natural variations in print placement or slight screen-to-fabric color differences inherent to digital garment printing.
- Damage resulting from washing, ironing directly over graphics, alterations, or improper care after delivery.
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7. Refund Processing & Payment Gateways
Once approved, BongDude will initiate the refund within 2 business days:
- Prepaid Orders via PhonePe (Cards / Net Banking / UPI): Reversals are processed through the PhonePe gateway directly back to your originating payment source and reflect within 5 to 7 business days.
- Prepaid Orders via S2H Pay (Direct UPI): Reversals are credited directly back to the originating UPI ID / bank account within 3 to 5 business days.
- Cash on Delivery (COD) Orders: Because COD payments do not have a digital payment link to reverse to, refunds for verified COD returns will be transferred securely to your verified UPI ID or direct bank account (via NEFT/IMPS) upon confirmation of banking details by customer support.
- You will receive an automated confirmation via email/SMS once your refund has been initiated.
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8. Order Cancellation Window
- Orders can be canceled for a full 100% refund within 2 hours of placing the order, before the artwork enters our automated production and printing queue.
- After 2 hours, custom production has begun and the order cannot be modified or canceled.
- To cancel within the window, email **support@bongdude.in** with your Order Number immediately.
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9. Business & Return Address
- Brand Name: BongDude
- Business & Return Address: 54, Milanpally, Dpnagar, Belgharia, Kolkata – 700056, West Bengal, India
- Email: support@bongdude.in
- Phone / WhatsApp: +91 8910710840
- Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST